Can I return my Food Huggers®?Updated a month ago
RETURNS AND REFUNDS
Your happiness with your Huggers is extremely important to us. If you received the wrong color or wrong product, and wish to return it, please please please do not open the packaging. We are unable to accept returns of Food Huggers products that have been opened or used unless they are defective. We're sure you can understand why opened Food Huggers products can not be resold!
To arrange a return, please email us at [email protected] within 30 days of receipt of your Food Huggers product. Please do not send back products without contacting us and receiving confirmation from a Food Huggers team member, we promise we will respond by email within 2 business days. Customer is responsible for paying the return shipping.
We suggest returns be shipped by a carrier that provides signature confirmation as Food Huggers can not accept responsibility for packages lost in transit.
Customer shipping will only be refunded when the product arrives damaged or defective.
Please allow 1–2 weeks for your refund to be processed and it appears on your credit card statement.
Food Huggers only accepts returns of products purchased from foodhuggers.com. All returns of orders placed through other retailers can only be authorized through and returned to those retailers.
Our Original Food Huggers and Avocado Huggers have a Lifetime Guarantee and customer satisfaction is incredibly important to us. If you use your Food Huggers and are not happy with the results, even beyond the 30 day return window, we will refund your product. If you are not satisfied with your Food Huggers purchase please email us and let us know.
All other products have a two year warranty (although they are endlessly reusable when handled with care).
DAMAGES
Please inspect orders within 30 days of receiving it. In the event that an order arrives and is damaged or missing please contact us at [email protected]. We require that all claims of damages are accompanied by a photo and a description of the problem.
Unfortunately, we are unable to replace individual or single products to our wholesale customers. All verified claims of damaged products will result in a credit being applied to the customer's account.
If a customer requires a refund in place of a credit, they must also supply ACH banking information.